Covid-19 exposed SA’s gaps in achieving universal internet access — Ndabeni-Abrahams

The government has not “done much” to ensure all South Africans have internet access, says Communications, Telecommunications and Postal Services Minister Stella Ndabeni-Abrahams.

Speaking at a webinar on narrowing the digital divide hosted by Nedbank, the Joburg Centre for Software Engineering (JCSE) at Wits, and EE Business Intelligence, Ndabeni-Abrahams said phase two of the government’s SA Connect project would broaden its scope of target areas for broadband infrastructure.

“We have not done much. Covid has really exposed us to that reality, but we believe that working together we can do more in order to make sure that we connect the 20 million unconnected people of South Africa,” said Ndabeni-Abrahams.

“The first phase of the project prioritised connectivity of the 970 government facilities (namely) healthcare centres and schools in the underserviced areas of the eight identified district municipalities. Government is currently conducting a feasibility study for funding SA Connect phase two, which will cover the rest of the country.” 

She acknowledged that the digital divide was mainly the split between the “haves” in metropolitan areas and the “have nots” in rural settings. 

SA Connect is the government’s project aimed at delivering broadband access to 90% of the country’s population by 2020, and universal access by 2030. R19.4-million had been spent to provide internet access to 313 facilities by March 2019. This was from a R110-million budget for the 2018/19 financial year.

R1-billion has been provisionally allocated for SA Connect’s implementation for the 2021/22 financial year. 

Pitfalls in the first-phase rollout showed that because of lockdown measures, people couldn’t leave home to gain access to government facilities or schools, leaving them in the lurch.

“It becomes crucial that we take services to where people are at, that is why the second phase will be looking at bringing connectivity to where people are: if it means the home, let it be brought home,” Ndabeni-Abrahams said. 

Though the majority of South Africans are mobile-first in terms of communication and internet usage, high data costs are a barrier to access. 

According to an Icasa report on the State of the ICT sector in South Africa in 2020, smartphone penetration rose from 81.7% in 2018 to 91.2% in 2019.

In December 2019, the Competition Commission published a report on its Data Services Market Inquiry which found that Vodacom and MTN prepaid data prices were anti-poor and recommended they be reduced by 30% to 50% or the two companies would face prosecution.

MTN dropped its monthly data costs by 33% in April 2020 and Vodacom by up to 40%. The price drops were unrelated to Covid-19. 

Arthur Goldstuck, managing director of World Wide Worx, explained on the webinar that there are several types of digital divides made evident by the pandemic: 

• The entertainment divide where those without access to fibre or true 4G cannot stream video;


• The business divide where barriers to accessing cloud-based services mean small businesses struggle to compete in markets;


• The worker divide where the employed (and the unemployed) without adequate internet struggle to continue working or find jobs when faced with a crisis such as a lockdown; and


• The digital transformation divide where organisations have digitised their processes and are prepared for many futures like the Fourth Industrial Revolution.