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Has Patricia de Lille done Good for tourism?

Has Patricia de Lille done Good for tourism?
While Tourism Minister Patricia de Lille has received praise for her openness in her role as minister, there is a call for her to assist in fixing the beaches in Durban, a prime holiday spot. 

“Excuse the pun, I don’t think she’s done very Good – and my term of reference is I come from eThekwini, Durban, and the tourist industry has been absolutely decimated there,” said ActionSA’s Alan Beesley, who gave Tourism Minister Patricia de Lille three out of 10 for her performance as minister. 

De Lille – the veteran politician and Good party leader – is one of 32 ministers who recently celebrated 100 days in office in the seventh administration. She was also Tourism Minister in the sixth administration, from May 2023 to May 2024.

As ministers, including De Lille, held media briefings about their 100 days in office, Beesley told Daily Maverick that she and her office needed to focus on the beaches in eThekwini, which has made headlines for sewage spills rather than its once-glorious history as a premium beach holiday spot for families. 

Beesley is one of six ActionSA MPs, and this week, during a media briefing, he was introduced as the party’s parliamentary representative who deals with issues related to economic growth and unemployment. While he does not sit on the tourism oversight committee in Parliament, he is from eThekwini. 

ActionSA declined to be part of the Government of National Unity, which includes de Lille’s party, and it has also stayed out of the so-called progressive opposition caucus. Instead, ActionSA has pledged to be a “constructive opposition in Parliament”. 

Read more: ‘We had to attack first to defend the party,’ says ActionSA’s Mashaba on Tshwane

Speaking on the sidelines of the party’s media briefing this week, Beesley told Daily Maverick that tourism is a challenge with beaches closing because of the sewage crisis, “especially since the beaches are often a family-friendly activity. People book their holidays, they come down there, the beaches are closed and young families can’t take their kids to swim and whatever,” he said. 

“So it’s absolutely devastating,” he said.

Beesley told Daily Maverick of an experience he had on a flight to Cape Town, when he spoke to tourists who had flown directly from Johannesburg to the Mother City – and left without going to Durban. 

“So they skipped Durban totally because they just said it wasn’t worth their while,” he said. 

The  Department of Tourism is to launch its summer season campaign soon. Traditionally, Durban’s beaches next to the warm Indian Ocean have attracted locals and international tourists as a holiday destination.

However, tourism numbers have dropped from 7.4 million visitors in 2015 to only 800,000 visitors this year. As Daily Maverick reported previously, the decline in numbers is due in part to the eThekwini municipality’s failure to deal with its service delivery problems, and high levels of E.coli in the water have led to beach closures. 

In addition, the municipality is now dealing with water rationing. 

Read more: Durban tourism operators fasten seatbelts after yet another blow – water cuts

While service delivery is not in De Lille’s mandate, her department is responsible for marketing South Africa’s tourist destinations. When asked about what the ministry was doing about the situation in eThekwini, her representatives referred Daily Maverick to officials at the Department of Tourism. 

The department’s answers will be added to this story once it has responded. 

“I think when we look at tourism, we’ve got to look at it holistically. So we look at the whole country – you know, Cape Town is doing fine. We’ve got to consider the rest of the country and the rest of the country is not doing well either,” Beesley said. 

Beesley added that tourism added so many jobs to the country – something De Lille echoed during her media briefing. She said tourism contributed 8% to the country’s GDP during the first quarter of the year, which was more than mining or construction. 

“So, it’s massive,” Beesley said. 

Read more: Patricia De Lille gives high five to tourism sector for high impact in job creation and economic growth

When asked what De Lille should focus on in the next five years, Beesley said governance at South African Tourism, which recently came under fire over its board members’ holding 54 meetings in its first six months. 

The board’s chair and deputy promptly resigned after De Lille launched an investigation into why so many meetings were held. Since then, they have slammed de Lille’s handling of the situation. 

“It just comes down to complete lack of governance,” Beesley said.

“But I think a huge focus on getting eThekwini beaches sorted out. I think that would be massive because as a country when people fly into a country they want to go to the game reserves, they want to go to Cape Town, have some wine and they want to swim in the warm Indian Ocean – and that's just been taken out,” he said. 

De Lille ‘gets’ tourism’ 


According to David Frost, CEO of the Southern Africa Tourism Services Association (Satsa), the organisation was “incredibly grateful” for De Lille’s continuation as minister following the 2024 general elections. 

“It’s been a positive, productive start to her new term – and she’s accessible and responsive,” he said. 

“Great strides are being made within the Department of Home Affairs, and we’d like to acknowledge Minister de Lille’s active role in liaising with Minister Schreiber [Home Affairs Minister Leon Schreiber] on a number of visa-related matters that have hamstrung the industry for far too long,” Frost said. 

“The meaningful collaboration between Minister de Lille and Minister Schrieber is a highlight and we look forward to engaging with them both in realising the ultimate goal of a fully digitised visa system,” he said. 

Satsa would, however, want De Lille to work with Transport Minister Barbara Creecy on the issue of operating licences for tour operators. “We continue to receive weekly, if not daily, complaints from our members regarding the slow turnaround of operating licences,” he said. Satsa is tracking the licensing process for 79 operators with a total of 289 vehicles: 14% have been outstanding for more than six months, 44% for more than a year and 38% for more than two years.

“On a personal note, Minister de Lille ‘gets’ tourism and resonates well with the sector. I am able to call her on her mobile on pressing matters wherever she is on the globe. Having worked in the public-private sector for many years, this is an incredibly rare trait,” Frost said. 

He said Satsa is also pleased with her “decisive” changes to the board of South African Tourism, and it believes “the board is now infused with individuals who not only have the industry experience necessary, but who have a vested interest in the success of the sector”. 

“However, there is still work to be done, and we need to move beyond the rhetoric of partnerships and bed down a structured, consistent, no-nonsense approach to structured engagement.” 

Read more: ‘Putting people first’ – SA tourism body hails De Lille’s reappointment as minister in the GNU

Rosemary Anderson, national chair of the Federated Hospitality Association of South Africa (Fedhasa), also sang the praises of De Lille’s return to the tourism portfolio, and her job so far. 

“The positive momentum she created in the last few months of 2023 and the first few months of 2024 was able to continue – and it’s benefited the entire tourism and hospitality industry,” Anderson said. She added that it is “refreshing” to have a minister who responds to phone calls and emails – “and who looks to industry to be part of the solution regarding all the challenges we face in tourism”.

Pointing to some of her highlights in the first 100 days, Anderson noted De Lille’s “clear commitment” to tackling issues, and her working proactively with ministries such as Home Affairs proved this. “Her work with the Minister of Home Affairs on visa reform has been a great success – and this is the kind of focus and impetus that will ultimately result in job creation,” Anderson said. 

“Minister de Lille’s emphasis on public-private partnerships is essential. Her recognition of the private sector’s expertise and willingness to work together to achieve common goals, particularly for large-scale events like the 2025 G20 Summit, is highly encouraging,” Anderson said.  DM