Disinformation in a time of Covid-19: Weekly Trends in SA

A crisis such as the Covid-19 pandemic creates a perfect opportunity for those who wish to cause confusion, chaos, and public harm. This week we look at the responsibility of prominent people to share credible, verified information, and the importance of digital literacy in an age of online disinformation.

Media Monitoring Africa has been tracking disinformation trends on digital platforms since the end of March. Using the Real411 platform we have analysed disinformation trends that have largely focused on Covid-19. To date, the platform has received 816 complaints, with 93% resolved. For the last few weeks, we have been looking at the different elements of disinformation: how it works, the role of networks and echo chambers, how to spot it and what you can do. This week we look at the flipside: those who are often the target of disinformation but who sometimes wittingly or unwittingly help spread it and encourage it.

There has been a significant spike in complaints about xenophobia. This week we have seen almost 20 complaints submitted. We know from evidence gathered by the Centre for Analytics and Behavioural Change (find the report here) and exposés of some of the characters behind the xenophobia that all is not what it seems – we also know that they work because they tap into hard realities around crime and job losses as well as the deep-seated biases and conservatism of many people. As much as social media platforms can play their role in helping to remove hate speech, disinformation and incitement to violence, those who lead us and those who would like to lead us are often part of the problem. While the coordinated strategies continue to gather pace, the counter-narrative seems muted, and in some cases to only add fuel to the fire. 

Aside from some leaders spouting overtly xenophobic comments, others are typified by their relative silence, with the EFF standing out for taking an overt position of critiquing Afrophobia. Combating xenophobia online cannot only be about seeking to address bad content by removing it – it is essential that it is also combated through strong, progressive rights-based political discourses that are repeated by democratic leaders and institutions of democracy, and are supported by strong, well-resourced social media campaigns pushing similar counter-narratives. It is the responsibility of all elected parties to clearly and unambiguously seek to de-escalate potential violence and narratives that seek to undermine democracy.

Leaders are expected to ensure that they don’t contribute or actively disseminate disinformation, but it is, sadly, becoming the norm that we expect leaders to lie. US President Donald Trump and UK Prime Minister Boris Johnson both lie as a matter of course. While the lies enable them to pursue their agendas, they also serve to undermine public trust in not just them but the institutions they are there to serve and the people they represent. We saw a clear example of this in the last week when it was announced that Trump had tested positive for Covid-19. Inconsistent reports from official sources (the White House and Trump’s physician) about Trump’s health and condition simply aided the confusion and doubt, causing mistrust of supposedly credible sources. Conflicting reports from official sources also create the perfect storm, making it far easier for those spreading disinformation to do just that. Following the few days after the mixed messages to the public, reports of misinformation spiking across online platforms seemed to dominate the story (as seen here).

To be clear, we have Magashule leaking the story – clearly stating it will happen and denying it is a rumour. Then it is denied, and suddenly Magashule’s lawyers say they will investigate the source of the rumours. First, a tip for his legal team – contact your client and ask him where he got the information – but then also, if it was a certainty as expressed by Magashule, why does his lawyer refer to them as rumours?