Five years ago, 80% of Stellenbosch medical students said they were mistreated — report suggests little has changed

Nearly 80% of medical students who took part in the first South African study of its kind said they had experienced mistreatment by doctors.

This is the highest level of mistreatment reported in any similar study worldwide, say researchers at Stellenbosch University, who also uncovered high rates of racial and gender discrimination aimed at students in the university’s medicine and health science faculty.

The paper, published in January this year in the journal Teaching and Learning in Medicine, recorded the responses of 443 medical students to a 19-question online survey.

The researchers say the “highly prevalent” mistreatment had “significant perceived negative effects on mood and academic performance”, and they call on medical schools to be aggressive in their efforts to prevent mistreatment and provide support to students who experience it.

But they acknowledge that since the research was conducted in 2018, the situation at Stellenbosch may have improved. “Since the conduct of this study, the university has made efforts to address the findings by introducing an anti-bullying poster campaign as well as an online reporting system,” they say.

A statement from the medicine and health sciences faculty at Stellenbosch says the campaign was launched in 2021 after the study “highlighted the presence of bullying behaviour in its own training environment”.

It adds: “This anti-bullying campaign was endorsed by the South African committee of medical deans and shared with all ten medical school deans in the country.”

In a statement, the Western Cape health department says it has noted the “serious nature of the findings” in the study and taken steps to improve the environment at Tygerberg Hospital, where Stellenbosch students do their practical training.

“The department has a zero-tolerance stance towards any form of bullying, discrimination, and sexual harassment, in any form, in the workplace,” it says.

Worldwide, studies have found that trainee doctors experience more mistreatment than students in other faculties, and Stellenbosch lead author Kathleen Crombie says this may be because the medical profession relies heavily on apprentice-type learning techniques.

The hierarchical relationships involved lend themselves to abusive behaviour, she says, and “trainees may feel that they cannot speak out against abuse out of fear of punishment or discrimination”.

Crombie, now a GP in Johannesburg, conceived the research project when she was an undergraduate medical student at Stellenbosch, and developed it with psychiatrist Professor Soraya Seedat.

Seedat now plans to conduct a nationwide longitudinal study “so that we can gain a better understanding of temporal patterns and track change”.

She told GroundUp: “We believe that a national survey that is inclusive of all medical campuses, of medical students across the six years of study and medical interns, and which includes qualitative interviews conducted with a subset of students/interns, will be most informative.

“I am hoping to identify a doctoral student to lead the project and to secure funding in 2023.”

The students that participated in the study were between the second and sixth years of their studies but 72% had reached the fourth year. Three in four were female.

“Overall, 78.2% (344) of medical students reported having experienced some form of mistreatment by senior doctors or other hospital staff,” says the paper. Nearly 81% of the women students reported mistreatment, compared with 71% of men.

The departments of internal medicine and surgery accounted for the largest number of cases, and mistreatment was lowest in radiology and dermatology.

A third of the students reported gender and racial discrimination, while 11 respondents said they had been sexually abused and 10 said they had been physically abused.

“Overall, being ignored/excluded (83.7%) was reported as the most common form of mistreatment … followed by behavioural gestures (eye-rolling, scoffing or glaring) and verbal abuse,” says the paper. “The main themes described by students included condescending remarks, threats and fear, and discrimination.”

A doctor in the obstetrics and gynaecology department “constantly rolled her eyes, sarcastically replied to my answers and singled me out in front of patients and students”, one student wrote.

Another said: “I enter every consultant ward round with anxiety due to a system that has, over years, shaped me to fear a consultant ward round.”

Describing discrimination, students wrote about “consultants refusing to teach in English when there was just one Afrikaans-speaking person in the whole group.”

The perpetrators of mistreatment were mainly registrars and consultants, but more than half the students said they had also been targeted by nurses, clerks and hospital managers.

“Registrars were the most frequent perpetrators of mistreatment. This could be due to the fact that students work closely with registrars in the hospital and that registrars are known to experience significant levels of stress and burnout,” says the paper.

Of the 318 students who answered a question about how mistreatment affected them, 98% said it had a negative effect on their mood, 82% said it reduced their enthusiasm for a career in medicine, 70% said it demotivated them in their studies, 58% said it harmed their personal relationships and just over half said it lowered their academic performance.

The 341 students who completed a depression and anxiety screening tool had “high levels of psychological distress”, says the paper, with 61% meeting the criteria for a mood or anxiety disorder and 42% evaluated as having severe disorders. Mistreated students had significantly more psychological distress than those who reported no mistreatment.

Three-quarters of students who were aware mistreatment had occurred to them or others did not report it. “More than half of students who reported mistreatment felt that the situation had not been dealt with effectively by the person to whom they reported it,” says the paper.

Four out of five students “were unaware of any system in place to report the mistreatment of students by senior doctors”.

More than half the students said the reason they did not report mistreatment was fear of their grades being lowered. Other prominent fears included victimisation, conflict and breaching confidentiality.

Discussing her findings, Crombie says the previous highest rate of mistreatment recorded worldwide — 61% — came from a questionnaire completed by Canadian medical graduates in 2021, and more research was needed into why the rate detected at Stellenbosch was so high.

“One can deliberate whether possible factors playing a role include the current heightened awareness of mistreatment due to social media, historical gender and racial inequalities that are still pertinent today, as well as the overburdened South African healthcare system.

“Particularly concerning in the post-apartheid context were reports of ongoing sexism and racism. It must be acknowledged that senior doctors would have grown up in that era with racial and sexual discrimination being the norm.