Mokopane Sassa office staff failing to deliver services due to lack of basic equipment and even sanitation

In November 2021 the South African Social Security Agency (Sassa) moved into shabby temporary offices in the Mokopane municipal hall in Limpopo. More than a year later, social grant beneficiaries are still being served from a small dark room, with erratic lighting, spotty internet, and no photocopier. Outside, there is a toilet which doesn’t flush.

Nine people work in the office. Throughout 2021 and 2022, there were no bulbs in the lamps. The lights were only fixed on Monday 6 February.

Ventilation in the room is very poor, there is no air conditioning, no filing system and no way to make photocopies. There are metal chairs in the waiting area but many clients have to stand or sit on the pavement.

There is a single toilet in the bushes outside the hall, for men and women. The flush system is broken. Nearby are rubbish bins full of water, which clients have to use to wash their hands and to flush the toilet. Some don’t bother to flush. There are visible cracks in the walls and grass is growing on the roof.

“I rarely use that toilet. I would rather walk 5km to town in search of a public toilet,” said Rebecca Galance who had come to register her four-month-old for a child support grant.

Sassa moved into temporary offices in Mokopane in November 2021. It is still there. (Photo: Bernard Chiguvare)