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"contents": "<span style=\"font-weight: 400;\">It takes the 10111 call centre in Nelson Mandela Bay up to 45 minutes to get back online after load shedding, the MEC for community safety and transport, Xolile Nqatha, said in the provincial legislature. </span>\r\n\r\n<span style=\"font-weight: 400;\">Nqatha said a bout of rolling blackouts in mid-September had destroyed the centre’s UPS (uninterrupted power supply) system, taking the Global Emergency Command and Control Centre System offline. </span>\r\n\r\n<span style=\"font-weight: 400;\">The centre is rendered inoperable during a power blackout. </span>\r\n\r\n<span style=\"font-weight: 400;\">“The residents of Nelson Mandela Bay have been thrown to the wolves, with no recourse to help from the SAPS,” said the Democratic Alliance’s Bobby Stevenson, who raised the issue in the provincial legislature. </span>\r\n\r\n<hr />\r\n\r\n<strong>Visit <a href=\"https://www.dailymaverick.co.za?utm_source=direct&utm_medium=in_article_link&utm_campaign=homepage\"><em>Daily Maverick's</em> home page</a> for more news, analysis and investigations</strong>\r\n\r\n<hr />\r\n\r\n<span style=\"font-weight: 400;\">Nqatha said that on 16 September, unrelenting rolling blackouts had caused the centre’s Global Emergency Command and Control Centre System to fail, and all calls had to be dealt with by filling in forms, leaving callers without reference numbers. </span>\r\n\r\n<span style=\"font-weight: 400;\">“The UPS room has to procure [a new system] and, according to Radio Technical, the cost is R4-million,” he added. </span>\r\n\r\n<span style=\"font-weight: 400;\">Nqatha said they urgently need more staff as the centre has a total of 71 members employed on shifts, but due to sick leave or vacation leave, there are only ever six people available to answer phone calls. </span>\r\n\r\n<span style=\"font-weight: 400;\">“The failure to answer calls is potentially life-threatening to people in danger from the criminal onslaught,” Stevenson said. </span>\r\n\r\n<span style=\"font-weight: 400;\">He has written to the Nelson Mandela Bay mayor, Retief Odendaal, to ask that the municipality looks at ways to prevent rolling blackouts at the centre, as it is an emergency service with a critical role in ensuring residents’ safety. </span><b>DM/MC</b>\r\n<div style=\"width: 100%; height: 400px;\" data-tf-widget=\"VioiFF91\" data-tf-inline-on-mobile=\"\" data-tf-iframe-props=\"title=Water cuts\" data-tf-medium=\"snippet\" data-tf-disable-auto-focus=\"\"></div>\r\n<script src=\"//embed.typeform.com/next/embed.js\"></script>",
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